Refund Policy for Call A Ride Taxi Services

1. Rider Refund Policy:
We strive to provide excellent service to our riders. If you encounter any issues during your trip, here’s what you need to know about refunds:

1.    Eligibility for Refunds:

• You may be eligible for a full or partial refund if:
• A fare or fee was charged in error.
• Your trip experienced a technical issue (e.g., an eligible promotion not applying correctly).
• Your trip price significantly exceeded the estimate shown in the app prior to booking (excluding added stops or changed destinations).

2.    Ineligibility for Refunds:

• You will not be eligible for a refund if:
• The issue is related to vehicle quality or the type of vehicle dispatched.
• The driver did not meet your quality expectations.
• The issue resulted from user error (e.g., requesting the wrong type of vehicle).
• On-trip delays or routing issues occurred due to uncontrollable events (e.g., traffic, construction).

3.    Reporting Issues:

• Report any issues within 30 days of encountering them.
• Use the app to rate your driver or contact customer support.

4.    Refund Process:

• Submit your refund request through our customer service team at callaridemw@gmail.com.
• If eligible, refunds will be returned to your original payment method within 3-5 business days, depending on your bank; or if cash was used the driver account will be deducted the same amount and money will be transferred to your phone number either through Airtel Number of Mpamba as advised from your refund request.

2. Driver Refund Policy:
Drivers are essential to our platform. Here’s how we handle refunds for drivers:

1.    Eligibility for Refunds:

• Drivers may be eligible for a refund if:
• They were incorrectly charged for fees or commissions.
• Technical issues affected their earnings.
• Their account was wrongly penalized.

2.    Ineligibility for Refunds:

• o    Drivers will not be eligible for a refund if:
•     The issue is related to vehicle quality or service quality.
•     he issue resulted from driver error or non-compliance with policies.

3.    Reporting Issues:

• o    Drivers should report any issues promptly through the app or support channels.

4.    Refund Process:

• o    Drivers can request refunds through the app or by contacting support.
• o    Refunds will be processed based on the specific issue.

3. General Provisions:

• All refund requests will be evaluated at our sole discretion and on a case-by-case basis.
• Remember that as a rider, you own the decision to take a trip or not. Verify information provided before starting a trip.
• Safety-related incidents are handled separately and can be reported to us.